Here you can find answers to some of the most frequently asked questions. If your issue is not covered here, or you need more information, you can also have a look at the
GIVE Challenge Forum.
- When I click on "Play Now", my browser wants to
open a .jnlp file, but doesn't know how. What should I do?
- I have Java, and my browser still doesn't know
what to do. What now?
- When I click on "Play Now", I get a window that
asks me to trust you. Can I trust you?
- When I click on “Play Now”, I don’t get a
3D game, I just get a little window with an error message. What’s
- How do I control the game?
- When I try to click on buttons, nothing
- The game starts up, but then crashes.
- The game begins starting up, but then says
"Could not connect to the matchmaker".
- I still have a problem. What do I
When I click on "Play Now", my browser wants to open a .jnlp file,
but doesn't know how. What should I do?
The GIVE game is written in Java, and is meant to be
started using Java Web Start. This requires that you have installed
Java SE 5 or higher on your computer. You can download it for free
I have Java, and my browser still doesn't know what to do. What
Most browsers on most operating systems should
either start the game directly, or offer you a choice to "Open with
Java Web Start" (or something similar), which is what you want to
do. On Linux, you may have to manually select the Web Start
executable. The file you're looking for is called "javaws"; it is
either in "/usr/bin" or in the "bin" subdirectory of your Java
When I click on "Play Now", I get a window that asks me to trust
you. Can I trust you?
Yes. This window is Java Web Start asking you to
grant the GIVE game permission to use the native libraries that it
needs to draw 3D graphics. While we could theoretically abuse this
to read or change files on your computer, we promise that we are the
good guys and would never do such a thing. See the "About us"
page for details
When I click on “Play Now”, I don’t get a 3D game, I just get
a little window with an error message. What’s going on?
We have worked very hard to make GIVE work on as many
different computers as we could. Nevertheless, you may run into
difficulties. These difficulties are reported by the little error
window you’re seeing. If the specific error message you’re seeing
isn’t covered by one of the other questions in this FAQ, we would be
very grateful if you could copy and paste it into an email message
to email@example.com, and we will try
to fix the problem asap.
How do I control the game?
Hit the cursor keys to turn and walk. Click on a
button with your mouse to press it; click on the trophy to pick it
up. You can quit the game at any time by closing the game window or
hitting the Escape button, and you can ask to have the previous
instruction repeated by hitting the H key.
When I try to click on buttons, nothing happens.
In order to click on a button, you must be really
close to it. "Really close" means that you can't walk any closer to
the button because if you hit "cursor up" to move forward, the wall
that the button is attached to stops you. If you are still a step
or two away, you can't click on the button.
The game starts up, but then crashes.
minority of users are experiencing situations where the game crashes
for no apparent reason. As far as we can tell, these cases tend to
be connected to problems with the Internet connection between you
and the server. We're investigating these issues, but the bug is
hard to reproduce. For now, your best bet may be to just restart
the GIVE game and try again.
The game begins starting up, but then says
"Could not connect to the matchmaker"
most likely cause of this is that you are behind a firewall that
blocks outgoing network traffic. When you start the client, it will
try to connect to the Matchmaker server on port 3000. It will later
try to connect to the NLG server on some other port. A HTTP proxy
will not help you because the GIVE software doesn't use the HTTP
port. The easiest thing is perhaps to switch off your firewall for
the duration of the game if you encounter this problem.
I still have a problem. What do I do?
sorry that you're running into a nasty problem that we didn't
anticipate. Please send us a report to firstname.lastname@example.org. Be sure to include as many
details as you can come up with, including the approximate time that
you played so we can identify your game run in the database and
analyze the data we have there. We will then try to fix your
problem as quickly as we can.